At&t Evil?

To make myself clear: Formerly known as Soutwestern Bell, SBC, At&t Wireless, now AT&T…

Is evil- to its customers!

Why?

Because they are known for not being clear about their prices!

At&t is known for ‘hidden fees’ and other loopholes, that ‘get’ the consumer to pay more.

At&t is famous for offering prices, that undercut the competition (really too-good-to-be-true offers), only to raise the price higher than anyone else, when the ‘terms’ expire!

Most people do not bother to read their cell phone contract, let alone keep it after a year, 2 years or so.

At&t is known to take advantage of that, by raising the price-most people complain too late (2nd payment, etc), or don’t quibble – for the price increase is not-all-that-bad.

Yet.

Another phenomenon in business, is the automatic-pay game:

“Well, you already paid for it.” given when a complaint is issued, like already paying, makes one in agreement!

If you are on automatic payments, payment does not denote agreement , if the next one has not passed yet! (depending on frequency, one may still have options: ASAP, scratch that, the-sooner-the-better or TSTB :-D, after the first ‘change’!)

Many may not notice their automatic payment change until too late, or do not want hastle-hence ease of payments.

Yet everytime we allow even the smallest increase, without challenge, is like blood-in-the-water for the shark, the piranah, eating at your income.

Plus, one is being negligent with our expenses, when we ‘allow’ increases, dissatisfaction (customer service wise) to continue unfettered.

So when i saw the book, American Turnaround by Ed Whitacre: CEO of GMC & AT&T?

i almost didn’t buy the hardback, for $.50.

Yet i did want to know more about GMC and…

Knowing more about a company i never liked, AT&T…well that’s just gravy, isn’t it?

Research i tell ya.

Reading the book i just mentioned, has turned into, hmmm, “Why does no one else seem to care?” (about AT&T customer dissatisfaction?)

(Maybe i should check their BBB status again! (Better Business Bureau)

Reading this book by Ed Whitacre, has me seeing a few answers to the why:

  • Shareholders are very happy
  • Ed Whitacre is liked very much
  • Employees are getting paid well (?)
  • Jobs/Employment is being created & steadily maintained by At&t

These things take presidence over At&t’s treatment of its customers!

At&t is also known for ‘jackin-up’ prices and not delivering on quality, in comparison to the price.

At&t is also known for having ‘circumvented’ monoply triggers somehow, yet still benefitting from ‘partnerships’ with other phone companies and then using what At&t learned , during that time, against their former partner, if they still exist.

Cingular , much loved company, acquired by then Soutwestern Bell, became no more, stopped offering the things that held it apart from the others:

Rollover minutes.

Not how they are today, where 1 sec of use is rounded up to a minute or more.

I can hear Ed Whitacre now, what i imagine he said or would say in response, “That is why Cingular was losing $. Why i got rid of it.”

Is that also why Soutwestern Bell/At&t, didn’t honor Cingular’s contracts?

By then everyone knew of Cingular’s acquisition by At&t.

Many customers expected to be screwed royally.

And so groaned and moaned, maybe even complained to the company. Yet how many were persistent about it? How many still had their original contract?

i had the benefit of hearing a former Cingular customer (now At&t) conversation, from the Customer’s side.

Not word for word (At&t is well versed in the slick sale- a bunch of words that mean nothing, causing voluntary ‘deafness’ momentairly, in the consumer.), the jist is:

“…but that is not what the Cingular contract i have in my hand says.”

“Yes, ok.”

“…but…that…” (much said with a raised voice now, technical jargon & numbers (contract wording)

End of Cingular contract mentioned as defense by Customer.

More talking.

“Yes, but like i said, i have my contract.”

….more conversation.

“I have my contract right in front of me and i read it before i called you.” Customer says.

Years later, i remember how this person had to repeat, had to make it clear, had to emphasize, that they had their contract in front of them, from 2 years ago, before the At&t employee stopped arguing & acquiesced!

That Former Cingular customer recieved the rate in their contract, through this type of preserverance.

Many do not understand their contracts, well enough to argue their case.

To even know they have one.

Let alone, who is willing to go through that, to get what the contract says?

One needs a lawyer degree and an understanding of cell-phone-contract jargon?!

This customer had a victory, until the end of their contract.

2 years is the limit most cell phone contracts have.

i do know it was a short victory for that Customer, another year or 2 at the longest, anywhere from 1-6 months , at the shortest.

Which is another reason why many do not complain or pursue their ‘discomfort’- the contract will be over soon anyway- why quibble because the price was raised a little early?

Another case of, it-still-is-WHO-you-know in business & how much $ you-are-making-me, vs any allegations.

i refuse to do business this way.

i believe there are ways to #1 Not have public Shareholders (for they seem very problematic)

Avoid the pitfalls of my own board, removing me from the company (as was done to Amos.)

Etc.

#1 Way to do that is to blindly trust the HS, in everything!

Asking why, arguing/rejecting the Holy Spirit’s guidance, delays & impeedes much.

To get past such impediments, requires experience of disobeying, or believing it was the Holy Spirit, when it was not!

This is part of fine tuning one’s Discernment.

One will not know what is and isn’t the Holy Spirit without getting it wrong sometimes!

These ‘mistakes’ happen less & less with practice of truly leaning on Him & not our own understanding.

In this way i must forgive myself as well!

So busy trying to be perfect, to chose correctly, to defend myself…

i am defending myself!

instead of allowing the Lord to do it!

For who enjoys embarrassment? Being wrong? Chosing incorrectly?

Discovering yet again, another weakness, that helped cause this ‘mistake’ in the first place.

He reminds me of why i began the journey towards Him in the first place!

I saw those who intentionally, purposefully, consciously, strove to accomplish evil and that i, in all my faults never intentionally, purposefully, consciously, strive to do evil on anyone…

Can do better than that!

I believe people should have the choice, to choose righteousness, honor, all things of Elohim, in every level of business!

The Lord is asking, “Who in business is willing to be My Isaiah?”

I stand up and say, “I am!”

“Who is willing to be My David against these Goliath’s?”

Who tarnish and villify in the name of business?

Who claim, this is just how it’s done?

or

This is the only way to make a return?

as an excuse for treating customers, employees, other businesses in a way Christ would not like?

The Anger of the Lord is nigh.

People forget His Anger.

Christ focused on Love, who He is first.

When He comes back, His Anger, His Retribution/Justification, will come with Him.

He is very angry.

Is an understatement.

i acknowledge that i cannot handle the Lord’s Anger.

To distinguish between His Pain and mine?

In other words, how i would respond verses His Response?

This is why we practice hard!

To let go of all vestiges of our own understanding/control.

To also learn to practice deeply verses hard. 😀

In this way we avoid the ‘traps’ set before us.

In this way Demonic Business/Economics does not prosper.

It’s end is already here.

Who is willing to grab hold of the opportunities provided by Elohim because of it? 😀

Who believes? Who wants help with their unbelief?

Same question, is asked, wherever life takes us.

There is nothing on this planet that cannot be claimed for Christ or removed through Him!

Those who narrow the perspective of Christ to certain things only.

If you cannot express the Bible in your own words, the way you regularly talk (some may rarely do this, so have forgotten), than the Law is NOT in your heart yet!

(keep trying!) 😀

Keep seeking beyond your pre-concieved thoughts (your understanding & or agreements) with the Guidance of the Holy Spirit…

Which creates much opposition from those not ‘there’ yet!

Be purified in the fires of the minority.

Many David’s vs Goliaths, go i.

May you do so as well, in Yeshua’s holy name, amen.

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Honesty vs Integrity?

Wow! Deep!

This is gonna be on simmer, back burner, crockpot stuff!

(have a lot of back burners and crockpots ya’ll!

The Holy Spirit actually helps take some off the back! By revealing the solution! He is so handsome 😍! 😀

See, the problem here is the interpretation of this moral code.

The good thing is, with Christians i can say, “Who has given their heart to Yeshua?”

(this exact wording will tell me much (especially those not prepped to answer this)

Observation time! 😀

i especially like this one:

For there are those who play on stage when they believe someone could be watching!

For it pains me to watch people fawn all over a person in a wheelchair, young middle school to high schoolers do this.

To get brownie points.

Once i even saw a person, a child in a wheelchair with ‘that attitude’.

And i am glad that is easy to spot.

More devious jezzy’s & passives/victims, uncloying, can be difficult, yet i am praying about this now!

Before i’m in the position to freely pick!

Its like praying it into existence, like i can think of every contingency!

i am praying about that too. My arrogancy, not being a backseat driver! 😀

For i was thinking outloud, and i asked, ” What do you call it?”

For i have gotten to the point of asking for $!

His response? Well after like the 3rd, 4th or 5th thing about the pitfalls of the rich…

Which i already know, i am being squeezed though, more than usual, anxiety, spiritual attacky- ya know? 🙂 (for i am high on the HS right now, xcuse me! :-D) Hallelujah! 😀

I of course contemplate what i really want!

Things $ cannot buy.

Like faithfulness and honesty.

and i don’t mean an honest psycho either!

What do you call that?

Integrity?

ok, integrity.

Fine. But i mean like Fort Knox, Swiss Bank integrity (former symbols of security & faithfulness to their customers!)

(anytime something becomes a well known, all over the papers, fiction novels, movie & film thing, its integrity is gone!)

There is Holy Spirit integrity! 😀

After all this, i had to look up the definition of integrity and i am so glad i did!

For under images i found Honesty vs Integrity!

For the two being different never really occurred to me, but i knew honesty wasn’t sufficient.

This brainstorming has led to me asking, “Who has Holy Spirit integrity?”

Good essay question: What is Holy Spirit integrity? 😀

Help Your Employees Embrace a New Office Space

Harvard Business Review | Tip of the Day

May 24, 2018

Many organizations are moving to open office plans in the hopes of encouraging collaboration, creativity, and innovation.

Sometimes it works, but often it doesn’t — and whether your open office plan is successful has as much to do with how people feel about the space as with the space itself.

Leaders can help employees embrace a new office by doing several things.

Before the move, convey the vision and purpose for the new space and explain how it aligns with company goals.

Clearly (and truthfully) describe how the new space will contribute to the organization’s mission.

After the move, model a positive and enthusiastic attitude about the new space.

Your support and excitement will set the tone for the rest of the team.

And encourage workers to adapt the space to their needs — give them the leeway to personalize it to their tastes and work styles.

This will help people claim the space as their own.

Adapted from “How to Make Sure People Won’t Hate Your New Open Office Plan,” by Brandi Pearce and Pamela Hinds

(Some people need quite to think & work well. Take that into consideration, by providing this in some way.

Changing workspace is a MAJOR change to the culture of the company!

So the above advice is sorely needed.)

Currently reading Haunted Empire by Yakari Iwatani Kane (kinda rough reading so far, dry, i guess)

Haunted Empire is about Apple after Steve Jobs.

In the book, the Author mentions how certain areas are for different teams, yet the rest is open, crossing paths with other teams.

The teams named their ‘rooms’ interesting names like Between, the rooms on either side?

Rock & the other?

A Hard Place! 😀 (i feel ya Apple employees! i feel ya!)

(Hilarious example of allowing ones workers to personalize their workplace-

(gives them more of a feeling of control, instead of just human assembly lines.) 🙂

(oh! & since Haunted Empire is hard to read, i keep it in my bathroom, for i do want to finish it!

Here’s to hoping the book gets better later!) 🙂

P.S. Hardbacks at the library, $.50, it was…couldn’t pass that up, yo? 😀

The Latest Research: Diversity

TOOL Harvard Business Review

Everyone’s talking about diversity, so why haven’t most organizations made real progress toward inclusion?

(ooo! Burn!) 😀

Research is starting to unravel the details, and the answer goes well beyond explicit racism and sexism.

This 20-article collection, curated by our editors, includes the best research pieces on diversity published by Harvard Business Review over the past few years.

Each article includes discussion questions to help you have the tough conversations that will bring change to your team and your organization.

We know that diverse teams and companies perform better, are more creative, and are better at solving problems. And yet the places where we work, particularly in the upper echelons, are decidedly uniform when it comes to race and gender.

(ebook only! PDF)

$49.95

(Definitely has my interest! Just $50! i wish!)

Build an A-Team

Harvard Business Review

PUBLICATION DATE: May 01, 2018

BOOK Whitney Johnson

What’s the secret to having an engaged and productive team? It’s having a plan for developing all employees—no matter where they are on their personal learning curves.

Better morale and higher performance happen through learning, argues Whitney Johnson. In Build an A-Team, she shows how to identify what your employees already know and what they need to learn; how to design their jobs to maximize engagement; and how to apply a seven-step process for leading each person up their learning curve.

Johnson has seen that employees need continuous learning and fresh challenges to stay motivated.

The best bosses know this, and they know how to make it happen by thoughtfully designing people’s jobs around the skills they have today as well as the skills they’ll need to be even more valuable tomorrow.

That’s how entire organizations stay competitive in an unpredictable, rapidly changing business environment.

In this book, Johnson explains how to become one of those bosses…

$28

(A book that i’d be interested in buying)

“You Can Be Direct Without Being Rude and You Can Be Assertive Without Being Disagreeable.”

https://gretchenrubin.com/2018/05/alison-green-ask-a-manager

staying mired in worst-case thinking is probably too high a price to pay just to avoid the small chance that one day I’ll be blindsided by something. So it’s a bad habit, and I’d like to get out of it.

people end up less happy – both at work and in the rest of life – because they hesitate to speak up about what’s important to them.

you actually can speak up about things that are bothering you at work

What I’ve tried to do in the new book is to walk people through exactly what those conversations can look like,

book, (by Alison Green)-Ask a Manager: How to Navigate Clueless Colleagues, Lunch-Stealing Bosses, and the Rest of Your Life at Work

Apply for The Audacious Project | TED Blog

Calling all nonprofit leaders and social entrepreneurs: share your big, bold, unique ideas for global change. They could be selected for The Audacious Project, our new initiative.
— Read on blog.ted.com/calling-all-social-entrepreneurs-nonprofit-leaders-apply-for-the-audacious-project/

June 10th Deadline (for 2019?)

Protocols/Requirements

https://audaciousproject.org/apply/