To make myself clear: Formerly known as Soutwestern Bell, SBC, At&t Wireless, now AT&T…
Is evil- to its customers!
Because they are known for not being clear about their prices!
At&t is known for ‘hidden fees’ and other loopholes, that ‘get’ the consumer to pay more.
At&t is famous for offering prices, that undercut the competition (really too-good-to-be-true offers), only to raise the price higher than anyone else, when the ‘terms’ expire!
Most people do not bother to read their cell phone contract, let alone keep it after a year, 2 years or so.
At&t is known to take advantage of that, by raising the price-most people complain too late (2nd payment, etc), or don’t quibble – for the price increase is not-all-that-bad.
Another phenomenon in business, is the automatic-pay game:
“Well, you already paid for it.” given when a complaint is issued, like already paying, makes one in agreement!
If you are on automatic payments, payment does not denote agreement , if the next one has not passed yet! (depending on frequency, one may still have options: ASAP, scratch that, the-sooner-the-better or TSTB :-D, after the first ‘change’!)
Many may not notice their automatic payment change until too late, or do not want hastle-hence ease of payments.
Yet everytime we allow even the smallest increase, without challenge, is like blood-in-the-water for the shark, the piranah, eating at your income.
Plus, one is being negligent with our expenses, when we ‘allow’ increases, dissatisfaction (customer service wise) to continue unfettered.
So when i saw the book, American Turnaround by Ed Whitacre: CEO of GMC & AT&T?
i almost didn’t buy the hardback, for $.50.
Yet i did want to know more about GMC and…
Knowing more about a company i never liked, AT&T…well that’s just gravy, isn’t it?
Research i tell ya.
Reading the book i just mentioned, has turned into, hmmm, “Why does no one else seem to care?” (about AT&T customer dissatisfaction?)
(Maybe i should check their BBB status again! (Better Business Bureau)
Reading this book by Ed Whitacre, has me seeing a few answers to the why:
- Shareholders are very happy
- Ed Whitacre is liked very much
- Employees are getting paid well (?)
- Jobs/Employment is being created & steadily maintained by At&t
These things take presidence over At&t’s treatment of its customers!
At&t is also known for ‘jackin-up’ prices and not delivering on quality, in comparison to the price.
At&t is also known for having ‘circumvented’ monoply triggers somehow, yet still benefitting from ‘partnerships’ with other phone companies and then using what At&t learned , during that time, against their former partner, if they still exist.
Cingular , much loved company, acquired by then Soutwestern Bell, became no more, stopped offering the things that held it apart from the others:
Not how they are today, where 1 sec of use is rounded up to a minute or more.
I can hear Ed Whitacre now, what i imagine he said or would say in response, “That is why Cingular was losing $. Why i got rid of it.”
Is that also why Soutwestern Bell/At&t, didn’t honor Cingular’s contracts?
By then everyone knew of Cingular’s acquisition by At&t.
Many customers expected to be screwed royally.
And so groaned and moaned, maybe even complained to the company. Yet how many were persistent about it? How many still had their original contract?
i had the benefit of hearing a former Cingular customer (now At&t) conversation, from the Customer’s side.
Not word for word (At&t is well versed in the slick sale- a bunch of words that mean nothing, causing voluntary ‘deafness’ momentairly, in the consumer.), the jist is:
“…but that is not what the Cingular contract i have in my hand says.”
“…but…that…” (much said with a raised voice now, technical jargon & numbers (contract wording)
End of Cingular contract mentioned as defense by Customer.
“Yes, but like i said, i have my contract.”
“I have my contract right in front of me and i read it before i called you.” Customer says.
Years later, i remember how this person had to repeat, had to make it clear, had to emphasize, that they had their contract in front of them, from 2 years ago, before the At&t employee stopped arguing & acquiesced!
That Former Cingular customer recieved the rate in their contract, through this type of preserverance.
Many do not understand their contracts, well enough to argue their case.
To even know they have one.
Let alone, who is willing to go through that, to get what the contract says?
One needs a lawyer degree and an understanding of cell-phone-contract jargon?!
This customer had a victory, until the end of their contract.
2 years is the limit most cell phone contracts have.
i do know it was a short victory for that Customer, another year or 2 at the longest, anywhere from 1-6 months , at the shortest.
Which is another reason why many do not complain or pursue their ‘discomfort’- the contract will be over soon anyway- why quibble because the price was raised a little early?
Another case of, it-still-is-WHO-you-know in business & how much $ you-are-making-me, vs any allegations.
i refuse to do business this way.
i believe there are ways to #1 Not have public Shareholders (for they seem very problematic)
Avoid the pitfalls of my own board, removing me from the company (as was done to Amos.)
#1 Way to do that is to blindly trust the HS, in everything!
Asking why, arguing/rejecting the Holy Spirit’s guidance, delays & impeedes much.
To get past such impediments, requires experience of disobeying, or believing it was the Holy Spirit, when it was not!
This is part of fine tuning one’s Discernment.
One will not know what is and isn’t the Holy Spirit without getting it wrong sometimes!
These ‘mistakes’ happen less & less with practice of truly leaning on Him & not our own understanding.
In this way i must forgive myself as well!
So busy trying to be perfect, to chose correctly, to defend myself…
i am defending myself!
instead of allowing the Lord to do it!
For who enjoys embarrassment? Being wrong? Chosing incorrectly?
Discovering yet again, another weakness, that helped cause this ‘mistake’ in the first place.
He reminds me of why i began the journey towards Him in the first place!
I saw those who intentionally, purposefully, consciously, strove to accomplish evil and that i, in all my faults never intentionally, purposefully, consciously, strive to do evil on anyone…
Can do better than that!
I believe people should have the choice, to choose righteousness, honor, all things of Elohim, in every level of business!
The Lord is asking, “Who in business is willing to be My Isaiah?”
I stand up and say, “I am!”
“Who is willing to be My David against these Goliath’s?”
Who tarnish and villify in the name of business?
Who claim, this is just how it’s done?
This is the only way to make a return?
as an excuse for treating customers, employees, other businesses in a way Christ would not like?
The Anger of the Lord is nigh.
People forget His Anger.
Christ focused on Love, who He is first.
When He comes back, His Anger, His Retribution/Justification, will come with Him.
He is very angry.
Is an understatement.
i acknowledge that i cannot handle the Lord’s Anger.
To distinguish between His Pain and mine?
In other words, how i would respond verses His Response?
This is why we practice hard!
To let go of all vestiges of our own understanding/control.
To also learn to practice deeply verses hard. 😀
In this way we avoid the ‘traps’ set before us.
In this way Demonic Business/Economics does not prosper.
It’s end is already here.
Who is willing to grab hold of the opportunities provided by Elohim because of it? 😀
Who believes? Who wants help with their unbelief?
Same question, is asked, wherever life takes us.
There is nothing on this planet that cannot be claimed for Christ or removed through Him!
Those who narrow the perspective of Christ to certain things only.
If you cannot express the Bible in your own words, the way you regularly talk (some may rarely do this, so have forgotten), than the Law is NOT in your heart yet!
(keep trying!) 😀
Keep seeking beyond your pre-concieved thoughts (your understanding & or agreements) with the Guidance of the Holy Spirit…
Which creates much opposition from those not ‘there’ yet!
Be purified in the fires of the minority.
Many David’s vs Goliaths, go i.
May you do so as well, in Yeshua’s holy name, amen.